Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.

2. What is the return policy?

Dear Pastel offers a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure that the item is in the same condition as when you received it, with tags and in its original packaging. Certain items, such as perishable goods, custom products, and beauty products, are not eligible for return. For more details, please refer to our refund policy.

3. How long does it take to process an order?

Once your order is placed, our team works diligently to process it within 1-3 business days. You will receive an order confirmation email as soon as your order is placed.

4. What are the shipping options?

Dear Pastel offers various shipping options to cater to your needs. During the checkout process, you can select your preferred shipping method, whether it's standard or expedited. The available shipping methods may vary based on your location. For more information, please refer to our shipping policy.

5. How long does shipping take?

The estimated delivery times depend on your location and the selected shipping method. Generally, standard shipping within Australia takes 2 to 10 business days, while express shipping takes 1 to 5 business days. International shipping times may vary. For more details, please refer to our shipping policy.

6. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's journey until it reaches you.

7. What if my order is damaged or lost?

If your order arrives damaged or goes missing, please contact us immediately. We will assist you in resolving the issue and ensuring your satisfaction.

8. How can I contact Dear Pastel for further assistance?

If you have any further questions or need assistance, you can reach out to our customer support team at We are here to help!

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

Shipping Policy

At Dear Pastel, we aim to provide you with a delightful shopping experience, starting from the moment you place your order until it arrives at your doorstep. Our shipping policy is designed to be transparent and customer-friendly, ensuring your order reaches you promptly and in excellent condition. For more information, please refer to our shipping policy.